Extron
 

Reverse Logistics and Returns Management

The value you gain from partnering with Extron is especially noticeable in the way your returns are handled. Most distribution networks are not set up to manage product that comes back from the field. Boxes of returns wind up on warehouse shelves taking up valuable space and returning nothing to the supply chain. The churning nature of today’s market has made returns management a significant challenge especially with all the new legal disposition requirements.

Extron’s integrated returns management system is designed to specifically deal with the returns process in a logical and efficient manner. Our skilled staff has experience refurbishing a vast array of products in minimal time and gets them back into the field tested and up to our clients’ cosmetic standard ( including “like new”) often within 24 hours or less.

Common Processes:

  • Detrash and destruction of returned materials (CDs packaging materials, etc.)
  • Date code based warranty assessment
  • Test diagnostics and repair
  • Software and/or firmware upgrades
  • Refurbishment
  • Repackaging
  • Warehousing and Distribution
  • Legally compliant disposal (i.e. WEEE and SB2050)

Our system is prepared to recognize out of date revisions and components immediately upon receipt and we develop appropriate methodologies with our clients for proper disposition thus saving you the cost of warehousing stock that has gone stale.

With compliancy laws becoming more stringent and fines increasing, you can rest assured that your Extron program keeps you compliant. After 25 years of experience Extron can support all legal disposition compliancy issues including WEEE. Whether the highest economic and environmental value is remarketing complete systems, remarketing major components, partial or full recycling, Extron provides the highest economic and environmental return in the industry. By using Extron’s system, returns are transformed from assets gathering dust into cash.

A partnership with Extron removes all the pitfalls that come with the return and rework of products and produces valuable resources from what might have been waste in the past Extron ensures customer satisfaction through a “no hassle” return system that reduces cost and ultimately increases your company profitability. All this by simply proactively managing what previously was thought a hindrance and turning it into a usable resource

Reverse Logistics and Returns Management

  • RMA Support
  • Warranty Returns
  • Lease Returns
  • Refurbishment
  • Test and Debug
  • Repackaging
  • Fulfillment
  • Disposal (remarketing, recycling)
  • Web Based Inquiry and Reporting